You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or you can call us at 218-651-0200 between 9:00 AM - 4:00 PM CST to speak with a customer representative. When Calling please have your order number readily accessible.
All returns must have a return authorization to qualify for a refund or exchange.
At this time, we only ship to United States Addresses. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We want to insure that our customers get their products in a timely and cost-effective fashion, which is why we ship orders within 24 hrs on orders placed before 5 CST.
All shipments are subject to product inventory availability, and orders placed on a weekend or holiday may not ship until the next business day. Shipments to Alaska and Hawaii addresses may require an additional delivery time.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders that qualify for free shipping will be shipped by the most economical method. Normal orders will go out USPS or FedEx Smart Post and can take 3 to 10 days to arrive at your location.
For faster shipping, please choose an alternative method at checkout.
Free Shipping is available to the Continental US only. Alaska, Hawaii and international deliveries do not qualify for free shipping.
Order Changes & Cancellations
Due to the way our system processes orders, orders cannot be changed online once placed. If you feel that a change is required, please contact us at CustomerService@TheOnlineDrugstore.com, or call us at 218-651-0200.
Cancellations must be received within 3 hours of submitting an order.